Job Description

Join our fun, high-energy Correspondent team as a Client Support Manager in Chase Home Lending, where you’ll apply your strong understanding of home lending products while serving as a key point of contact for correspondent clients. Our Chase Correspondent Home Lending Team purchases closed mortgage loans and mortgage servicing rights from independent mortgage banks and financial institutions across the country with a focus on delivering liquidity, reliability and market leading services. We’re a relationship-driven investor committed to our clients and the communities we serve together. With Chase, clients get unparalleled access to the full capabilities of JPMorgan Chase — extending far beyond the services of a traditional correspondent investor.As the Vice President of Program Management in Correspondent Channel Programs, you will lead complex, cross-functional business programs within the Correspondent Channel of Home Lending, with an emphasis on Non-Agency, Government (FHA & VA), and Builder programs and the delivery of enterprise-wide initiatives that improve market share, execution, controls, scalability, and partner outcomes.This role requires an experienced program leader with strong governance discipline, the ability to influence across functions without direct authority, and a proven track record delivering multiple workstreams concurrently in a highly controlled environment.Job Responsibilities:Assist in driving the business development strategy to support the growth of the correspondent initiativesResponsible for Agency relations associated with the Correspondent programs and partner with Client Management team to build and cultivate a strong pipeline of approved clients for the programsField questions from the Client Management team and all stakeholders on specifics of transaction structure, delivery methods and current policiesPartner with Client Management team as subject matter expert in explaining program parameters to the client and delivering comprehensive options and solutions tailored to the needs of the clientEnsure all transactions are executed in accordance with policies, procedures and controlsCollaborate with risk and legal in drafting, review, negotiation and execution of all supporting legal agreements related to the programsEstablish client implementation schedule and responsible for all related tracking, reporting and internal and external communicationsPartner with Transformation, technology and business stakeholders to ensure execution and ongoing success of short and long term channel objectives Monitor program deliveries and responsible for identifying potential issues/risks and provide recommendations for the resolution of all program risk eventsPerform Internal Partnership Management, including regularly occurring meetings with key stakeholders in correspondent, agency relations, servicing, credit risk and capital marketsRequired Qualifications, Capabilities, and SkillsFive years of Mortgage business/industry knowledge required, especially the Correspondent businessBachelor's DegreeExtensive experience with Microsoft Excel, Word, Pitch Pro and PowerPointOutstanding verbal and written communication skillsStrong problem solving, negotiation and analytical skillsProven partnership experience in working across various departments and lines of businessExposure to Mortgage Finance including Pricing, Secondary Marketing operations, mortgage servicing and file delivery requirements. Understanding of agency deal structures and legal documentationProven track record of drafting and reviewing complex legal agreements as well as end to end ownership of various types of servicing acquisition programsChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. For many, owning a home is the ultimate dream and we’re here to help customers make responsible choices throughout the home buying process through our online tools and advice. Whether purchasing a first home or vacation home, refinancing an existing loan or tapping into a home equity line of credit, we offer comprehensive services to help homeowners at every stage of their journey. Full timePosting Date: 2026-09-22

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